At Ventur, customer satisfaction is our top priority. If you are not happy with your order, we’re here to help.
Return Eligibility
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Returns are accepted within 30 days of delivery.
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Items must be unused, undamaged, and in original packaging.
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A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
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Clearance or final sale products
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Customized or personalized items
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Products damaged by misuse or mishandling
Return Process
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Contact ventur@ventur.sbs with your order number and reason for return.
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Our team will provide return instructions and the return address.
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Customers are responsible for return shipping costs unless the return is due to our mistake.
Refunds
Once the returned item is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. Provide photos, and we will arrange a replacement or full refund.